A sport is an activity you play to win. The keyword is PLAY. Not fight, not stress —but play. When work becomes too serious, mistakes multiply and stress fills the room. In a chiropractic practice, patients feel that. Trust me — I've seen it work both ways. A too-serious office, and numbers go down. A focused but playful office, and numbers go up.

It all comes back to goals – helping patients achieve theirs. Onboarding and Gamification. Now there are a couple of terms you didn’t...