He had his son focus on the phrase “green and clean.” Not rules or steps, but an image. A purpose. Over time, once his son truly understood that the end in mind was green and clean, he could do the job on his own. The lesson is simple: when the goal and purpose are clear, performance follows.

“We never know how far reaching something we may think, say or do today will affect the lives of millions tomorrow.” B.J. Palmer’s 1949 book The Bigness of the Fellow Within

A practice is a network of relationships created and sustained through communication and service.

A well-organized and managed practice allows all the other practice development engines to work.

Any practice has 5 separate engines that work synergistically to drive the practice towards its goals.