In a business, it is common for procedures and processes to become abbreviated, overlooked, and dropped out. When this happens, the quality of the outcomes or products deteriorates. When quality decreases, the business begins a seemingly inexplicable downward spiral. I call this Procedure Atrophy and cover it in my book, The Goal Driven Business. (page 164).

your intention and attitude towards your patient have a direct effect on how well they improve. There are studies that demonstrate this, and I have provided a few citations at the link below. People respond directly to the intention, thought, and compassion of a provider. (And their teams!) In fact, some chiropractic techniques incorporate the doctor's intention as an essential part of their protocol.

A smooth and consistent patient pathway improves your patients' experience. One of the tasks we have as management consultants is to help you find and fix the biggest bottlenecks, or constraints, in your patient flow.

You will find that honest interest in people is one of your best “tools” for retention. People respond positively to authentic curiosity about them. “Betty, where did you find those blue shoes?” “So Frank, I have always wondered, why do you guys call yourselves the Kiwanis?

If you keep doing what works, and then make improvements along the way, and adapt as needed to changes in the marketplace, you will be able to generate more production with less effort.

A practice is a network of relationships created and sustained through communication and service.

A practice is grown and sustained through communication to your network. Newsletters are an extension of the in-office Table Talk.

Not only is it needed like never before, but the evidence is clear: chiropractic helps kids.

This is going to be a good year to be brave in healthcare, chiropractic, business, and life.

The goal is to keep your patients as close to their treatment plan as possible during the hustle and bustle of the holidays!

Doctors doctor. They care for patients and earn their trust. They get results and sweat the details. It is upon your services as a caring...

May has several dates which you use for your special chiropractic or health promotions. Here are a few:

Improving your patient's experience There are subtle and brief moments in your chiropractic or other health practice when you and your...

Achieve Greater Prosperity through Goals, Leadership, and Teaching. Effective leaders are, first and foremost, good teachers. -- John...

Just Focus on Goals and Expectations The way you set up the initial relationship with your new employee will directly determine how well...

Where everybody knows everybody else’s name Do your patients consider your practice so cool that they want to hang out with you more? Do...

I just read about a new study sponsored by a tech company (Invoca.com*) that sought to understand the buying habits of consumers better....

Fixing the weakest link! Your practice should flow smooth, fast, and uninterrupted, like a clear mountain stream. Most offices,...

We are starting a new month… and the 2nd half of the year. For all doctors and practices, the action of STARTING is important. In fact,...