Game Time: The Rhythm of a Winning Chiropractic Healthcare Practice

Huddles, halftimes, and game film

"A meeting is nothing less than the medium through which managerial work is performed."  Andy Grove

A key feature of the Goal Driven System is the idea of games. (Principle 17)

A game is an activity that takes place in a designated unit of time.

For example, when the Green Bay Packers play the New England Patriots, we can see how they crush the Patriots team in each of the 4 quarters of the game. (Just as an example! 😁) 

Your practice as a business also has designated time units. Each day is different. So is each week, month, and year. These are all separate cycles.

The idea of a game is to play to win. And the scoreboard tells us if we are winning.

Team management takes place especially between these cycles to improve performance and win. There are huddles, halftime adjustments, and between-game reviews of game film. 

Team Meetings

"A well-organized set of [daily, weekly, monthly, quarterly and annual] meetings keep everyone aligned and accountable." Verne Harnish

Do the following in your chiropractic and healthcare business to have a winning day, week, month, and year:

Daily Huddle before the day starts. Fast. 10 minutes.

1. Review who is coming in and set a game plan for certain patients (re-exam, financial consult, etc.) Case management.

2. Review the number of visits and new patients, and see what we can do to improve it.

Weekly Team Meeting. 20-30 minutes.

1. Each team member reports on their week. (Show and tell!)

2. Clinic Director/manager reports on the scoreboard.

3. The Clinic Director talks about what needs to be done next week…and why. (They can also include patient wins and clinical education. )

Monthly Team Meeting. 50 minutes. (Same format as Weekly. Just more thorough.)

1. Each team member reports on their month.

2. Clinic Director/manager reports on the monthly score.

3. The Clinic Director talks about what needs to be done in the coming month…and why. (They can also include patient wins and clinical education. )

You can also have yearly meetings, usually with your business advisors, including your accountant and attorney.  

Management Meetings

For larger offices with a management team, you would have a monthly cycle with weekly follow-ups like this:

A. Review. First of the month Review Stats

B. Discover & Plan. Discover the key areas for improvement

1. Locate the biggest area for improvement. Area #1. Plan three (3) action steps

2. Next biggest area for improvement. Area #2. Plan three (3) action steps

3. Next biggest area for improvement. Area #3 Plan three (3) action steps

C. Marketing. Three (3) action steps for the month. (at least)

None of this works unless you keep the meetings on schedule every time. Miss one, and you'll see it on the scoreboard. They don't take much time. They bring everyone together, improve communication, and get agreement on what it takes to win.

Keep your game schedule and win.

And, as always, stay Goal Driven!

Ed and all of us at PM&A

PS: We prepare the monthly KPIs for many practices, report on them, and participate in monthly meetings! It helps to have another coach! Give us a call!