In a business, it is common for procedures and processes to become abbreviated, overlooked, and dropped out. When this happens, the quality of the outcomes or products deteriorates. When quality decreases, the business begins a seemingly inexplicable downward spiral. I call this Procedure Atrophy and cover it in my book, The Goal Driven Business. (page 164).

A practice manager helps put in the systems – the standard operating procedures -- in place that allow all your internal and external marketing procedures to be effective. And not just marketing. Patient retention, patient services, patient reimbursement and so on. They take the load off of you, so you are not the bottleneck!

We are free and independent -- and have been given the opportunity to grow our business and serve our communities. And this is what you and your team are doing. To all of us here at Petty Michel & Associates, you, and your team, represent the American Spirit of 1776.

A brief morning team meeting can significantly enhance patient care quality, increase patient volume and referrals, and improve organization

if you want to improve your team meetings, here are some tips:

The importance of recognizing your support team members to keep the team strong.

“Over the long run, superior performance depends on superior learning.”— Peter Senge

Responsibility is taking ownership.

This is going to be a good year to be brave in healthcare, chiropractic, business, and life.

At the end of each day, simply ask each person with whom you work to tell you and the others a success they had.

Expressing gratitude objectively improves both practice and patient performance in chiropractic and healthcare offic

Improving productivity through greater engagement. I try to base all my practice and business recommendations on observations I have had...

The Goal Driven Practice by Gallup I remember listening to Bruce Lipton talking in San Francisco at a Life West seminar about how...

Doctors doctor. They care for patients and earn their trust. They get results and sweat the details. It is upon your services as a caring...

Mining the Underground Innate Knowledge of Your Team You may not have run into this term before… maybe you have. It was new to me before...

FOR THE WIN! There you are, sitting at the team meeting at the beginning of the month. What goals should you set for the new month? And…...

Achieve Greater Prosperity through Goals, Leadership, and Teaching. Effective leaders are, first and foremost, good teachers. -- John...

Helping your chiropractic, dental, and health care employees pursue their professional goals will help them also pursue the clinic's...

Just Focus on Goals and Expectations The way you set up the initial relationship with your new employee will directly determine how well...

"No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to...