I just read about a new study sponsored by a tech company (Invoca.com*) that sought to understand the buying habits of consumers better....

You have more expenses than you've probably considered. Your biggest expense, like that old poster you have had in your reception room...

Fixing the weakest link! Your practice should flow smooth, fast, and uninterrupted, like a clear mountain stream. Most offices,...

Used to be a popular TV program called Cheers back in the 80’s. It was modeled after a bar in Boston with the same name. As a situational...

When was the last time you called your patient after their first adjustment? We've advised this for years, and it is one of the many...

Do you sometimes feel that you are just reporting in to work on Mondays because you have bills to pay? How about your team members? Do...

We just awarded a two-doctor chiropractic office employee the SPARKLE award for outstanding service to patients and team members for 21...

It all comes back to goals – helping patients achieve Last week I discussed improving patient retention through excellent onboarding....

It all comes back to goals – helping patients achieve theirs. Onboarding and Gamification. Now there are a couple of terms you didn’t...

Ed Petty explaining keys to relationship markting.

Build and sustain your practice through relationship marketing You are in the relationship business. People see you for a result – but...

Last week I sent an email with a link to Ode to Joy. Ode to Joy is from Beethoven's 4th movement of his 9th symphony, considered one of...

The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals. Stephen...

In a Goal Driven Practice, Goal Driven Job Descriptions are short, fast, and to the point. They help improve the quality and quantity of...

A dynamic front desk can increase your visits by 20%, maybe more if you have the room. On the other hand, a dysfunctional front desk can...

Happy Valentines Month! This article is about sharing the love… the love of your services and how they can help people. And what is the...

And Your Team Members Have No Personal Health Programs You have heard the old expression, “The cobbler’s wife has no shoes.” Sometimes it...

At the beginning of each New Year, it is customary to reflect on the past and look at and set new goals for the New Year. This can help...

An ounce of prevention is worth a pound of cure. Benjamin Franklin You know this. So do your patients and staff. But maintaining, and...

The problem with seminars is that there is usually lack of implementation by those attending when they return home. Here is the remedy.