We just awarded a two-doctor chiropractic office employee the SPARKLE award for outstanding service to patients and team members for 21...

It all comes back to goals – helping patients achieve theirs. Onboarding and Gamification. Now there are a couple of terms you didn’t...

When we dropped off our son at college as a freshman that late summer day years ago, I told him: “Call your mom!” And he did, but not...

The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals. Stephen...

In a Goal Driven Practice, Goal Driven Job Descriptions are short, fast, and to the point. They help improve the quality and quantity of...

A dynamic front desk can increase your visits by 20%, maybe more if you have the room. On the other hand, a dysfunctional front desk can...

Any practice has 5 separate engines that work synergistically to drive the practice towards its goals.

(This is the third in our series on goals.) The Cathedral, Stone Blocks, and Your Goals Christopher Wren was one of the greatest English...

The principle why goals work is explained.

At the beginning of each New Year, it is customary to reflect on the past and look at and set new goals for the New Year. This can help...

“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied...

FORTY SEVEN YEARS AGO, around this time of year (August 7), a twenty four year old managed to sneak up to the twin tours of the World...

A few years ago, a staff member at an I office visited confided in me and told me the following story: “Our office was really slowing...