In a business, it is common for procedures and processes to become abbreviated, overlooked, and dropped out. When this happens, the quality of the outcomes or products deteriorates. When quality decreases, the business begins a seemingly inexplicable downward spiral. I call this Procedure Atrophy and cover it in my book, The Goal Driven Business. (page 164).

A practice manager helps put in the systems – the standard operating procedures -- in place that allow all your internal and external marketing procedures to be effective. And not just marketing. Patient retention, patient services, patient reimbursement and so on. They take the load off of you, so you are not the bottleneck!

We are free and independent -- and have been given the opportunity to grow our business and serve our communities. And this is what you and your team are doing. To all of us here at Petty Michel & Associates, you, and your team, represent the American Spirit of 1776.

Offline, old-school marketing, mixed with some on-line marketing will, over time, establish your dominance in the special niche you’ve carved out. “80 percent of success is showing up” (Woody Allen)*

In the end, everything we do is to help each patient reach their goal of better health. This is the ultimate goal of case management meeting

A practice is grown and sustained through communication to your network. Newsletters are an extension of the in-office Table Talk.

The ideal is to continue nurturing your practice while gradually building a business infrastructure that allows you to operate at full speed

Bravery is one of the themes of our practice manager training program.

Expressing gratitude objectively improves both practice and patient performance in chiropractic and healthcare offic

Improving productivity through greater engagement. I try to base all my practice and business recommendations on observations I have had...

Mining the Underground Innate Knowledge of Your Team You may not have run into this term before… maybe you have. It was new to me before...

Helping your chiropractic, dental, and health care employees pursue their professional goals will help them also pursue the clinic's...

Do you sometimes feel that you are just reporting in to work on Mondays because you have bills to pay? How about your team members? Do...

We just awarded a two-doctor chiropractic office employee the SPARKLE award for outstanding service to patients and team members for 21...