When was the last time you called your patient after their first adjustment? We've advised this for years, and it is one of the many...

It all comes back to goals – helping patients achieve Last week I discussed improving patient retention through excellent onboarding....

Ed Petty explaining keys to relationship markting.

Build and sustain your practice through relationship marketing You are in the relationship business. People see you for a result – but...

Last week I sent an email with a link to Ode to Joy. Ode to Joy is from Beethoven's 4th movement of his 9th symphony, considered one of...

The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals. Stephen...

Happy Valentines Month! This article is about sharing the love… the love of your services and how they can help people. And what is the...

Any practice has 5 separate engines that work synergistically to drive the practice towards its goals.

“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied...