Ed PettyAug 26, 20216 minGoal-Driven Customer Service (Part 1 of 2)“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied...
Ed PettyAug 3, 20215 minCONFESSIONS OF A CREATIVE REBEL - and How You Can Be One TooFORTY SEVEN YEARS AGO, around this time of year (August 7), a twenty four year old managed to sneak up to the twin tours of the World...
Ed PettyJun 7, 20214 minThe Future Belongs to the Best!A few years ago, a staff member at an I office visited confided in me and told me the following story: “Our office was really slowing...