The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals. Stephen...

A dynamic front desk can increase your visits by 20%, maybe more if you have the room. On the other hand, a dysfunctional front desk can...

Happy Valentines Month! This article is about sharing the love… the love of your services and how they can help people. And what is the...

A year ago, who knew what the next 12 months would be like? Yet, here we are today. As the New Year is just before us, again, one can...

A few years ago, a staff member at an I office visited confided in me and told me the following story: “Our office was really slowing...