Those Numbers: Do You Manage by Emotions or by Goals?
Updated: Jun 29, 2022
It’s Monday morning. The staff is getting the office ready for the new day. And while doing so, they are wondering… “How is the boss’s mood going to be today?”
They are taking their cues on how the day will transpire based upon, at least in part, your emotional state.
Your team, as well, will often be tempted to manage their roles in the office emotionally, based on the circumstances in their personal lives.
There is nothing wrong with positive emotion. Emotion is a feeling “a mental reaction subjectively experienced” (Merriam-Webster). Some are more positive than others, such as joy, delight, cheerfulness, and others are more negative, such as anger, grief, and fear.
But emotion is reactive. Setting your sights and working for goals is proactive.
Your practice numbers show you if you are headed towards your goals or away from them.
They can predict what needs to be done to improve your business and achieve your goals. They also keep everyone on your team informed on the status of the practice and included in its management.
There is a right and wrong way to use your numbers to help you achieve your goals. There is, in fact, an entire methodology on how to use statistics to improve business performance.
Large companies use analytics to manage and improve their production in formal processes such as Kaizen, Six Sigma, and Total Quality Management.
In the Goal Driven System, we use a simplified version called GAP, the Goals Achievement Process, which works just fine.
At the beginning of each month:
Review. Review your key numbers monthly at staff meetings. (This can also be done weekly to check on your progress.)
Notice and support. Notice where the numbers went up. Then, plan a couple of action steps to support the areas that went up.
Notice and fix. Notice where the numbers went down. Then, plan a few action steps to fix the areas that were down.
Remember that numbers by themselves are nothing. They are symptoms or representations of the quality and quantity of your outcomes. Don’t get so caught up with the “stats” that you lose sight of what the numbers represent. Expecting the numbers to improve without confronting and enhancing the factors causing the numbers is at best ineffective and, at worst, can be abusive.
But numbers can assist you and each team member to stay focused on the goals: your office mission, its values, and its outcomes.
In a Goal Driven office, your team takes its cues from the office scoreboard.
There is an art and a method to capture, display, read your statistics and apply what they tell you. This is not adequately taught to most doctors in business – or to employees. Yet managing by numbers is a fast and very effective method to keep your business improving.
We are creating a short training course to remedy this called Goal Driven Analytics for the Chiropractic Practice. Subscribers to this newsletter (you!) will be the first to hear about it.
In the meantime, stay true to your goals, and use your scoreboard to help you do so.
Seize the Future
If your practice building efforts aren’t taking you to your goals,
there are reasons -- many of which are hidden from you.
Find out what they are and how to sail to your next level by getting and implementing my new book, The Goal Driven Business.